Susskind, Alex M.: search on Z-Library

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1

Customer service providers' attitudes relating to customer service and customer satisfaction in the customer-server exchange.

Susskind, Alex M., Kacmar, K. Michele, Borchgrevink, Carl P.

Journal:

Journal of Applied Psychology

Year:

2003

Language:

english

File:

PDF, 70 KB

english, 2003

2

Restaurant dependence/autonomy in the supply chain and market responsiveness

Cho, Meehee, Bonn, Mark A., Susskind, Alex, Giunipero, Larry

Journal:

International Journal of Contemporary Hospitality Management

Year:

2018

Language:

english

File:

PDF, 253 KB

english, 2018

3

How restaurant features affect check averages: A study of the Toronto Restaurant Market

Alex M. Susskind, Edwin K. Chan

Journal:

The Cornell Hotel and Restaurant Administration Quarterly

Year:

2000

Language:

english

File:

PDF, 925 KB

english, 2000

4

Attitudes and perceptions toward affirmative action programs: An application of institutional theory

Susskind, Alex M., Brymer, Robert A., Kim, Woo Gon, Lee, Hae Young, Way, Sean A.

Journal:

International Journal of Hospitality Management

Year:

2014

Language:

english

File:

PDF, 883 KB

english, 2014

5

I told you so! Restaurant customers' word-of-mouth communication patterns

Alex M. Susskind

Journal:

The Cornell Hotel and Restaurant Administration Quarterly

Year:

2002

Language:

english

File:

PDF, 1.17 MB

english, 2002

6

Team-Based Interaction in the Foodservice Instructional Laboratory: An Exploratory Model of Team Composition, Team-Member Interaction, and Performance

Susskind, Alex M., Borchgrevink, Carl P.

Journal:

Journal of Hospitality & Tourism Education

Year:

1999

Language:

english

File:

PDF, 2.28 MB

english, 1999

7

Internet apprehensiveness

Susskind, Alex M., Stefanone, Michael A.

Journal:

Journal of Hospitality and Tourism Technology

Year:

2010

Language:

english

File:

PDF, 262 KB

english, 2010

8

Old World and New World Sparkling Wines: Consumer Decisions and Insights for Retailers

Adalja, Aaron, Livat, Florine, Rickard, Bradley, Susskind, Alex

Journal:

Cornell Hospitality Quarterly

Year:

2020

File:

PDF, 375 KB

2020

9

A Look at How Tabletop Technology Influences Table Turn and Service Labor Usage in Table-Service Restaurants

Susskind, Alex M., Curry, Benjamin

Journal:

Cornell Hospitality Quarterly

Year:

2018

Language:

english

File:

PDF, 66 KB

english, 2018

10

To Look or Book: An Examination of Consumers’ Apprehensiveness toward Internet Use

Susskind, Alex M., Bonn, Mark A., Dev, Chekitan S.

Journal:

Journal of Travel Research

Year:

2003

Language:

english

File:

PDF, 100 KB

english, 2003

11

An Examination of Customers’ Attitudes About Tabletop Technology in Full-Service Restaurants

Susskind, Alex M., Curry, Benjamin

Journal:

Service Science

Year:

2016

Language:

english

File:

PDF, 823 KB

english, 2016

12

Micro-Brewed Beer and the Patrons of Mid-Priced, Casual Restaurants

Borchgrevink, Carl P., Susskind, Alex M.

Journal:

Journal of Hospitality & Leisure Marketing

Year:

1998

Language:

english

File:

PDF, 537 KB

english, 1998

13

Consumer preferred hot beverage temperatures

Carl P Borchgrevink, Alex M Susskind, John M Tarras

Journal:

Food Quality and Preference

Year:

1999

Language:

english

File:

PDF, 104 KB

english, 1999

14

The Relationship of Service Providers’ Perceptions of Service Climate to Guest Satisfaction, Return Intentions, and Firm Performance

Susskind, Alex M., Kacmar, K. Michele, Borchgrevink, Carl P.

Journal:

Cornell Hospitality Quarterly

Year:

2018

Language:

english

File:

PDF, 236 KB

english, 2018

15

The Impact of Information Disclosure on Consumer Behavior: Evidence from a Randomized Field Experiment of Calorie Labels on Restaurant Menus

Cawley, John, Susskind, Alex, Willage, Barton

Journal:

Journal of Policy Analysis and Management

Year:

2020

File:

PDF, 3.54 MB

2020

16

Customer service employees’ behavioral intentions and attitudes: an examination of construct validity and a path model

Alex M Susskind, Carl P Borchgrevink, K Michele Kacmar, Robert A Brymer

Journal:

International Journal of Hospitality Management

Year:

2000

Language:

english

File:

PDF, 276 KB

english, 2000

17

Evolution and Diffusion of the Michigan State University Tradition of Organizational Communication Network Research

Susskind, Alex M., Schwartz, Donald F., Richards, William D., Johnson, J. David

Journal:

Communication Studies

Year:

2005

Language:

english

File:

PDF, 98 KB

english, 2005

18

Hot Beverages at Quick Service Restaurant (QSR) Drive-Thru Windows

Borchgrevink, Carl P., Sciarini, Michael P., Susskind, Alex M.

Journal:

Journal of Hospitality and Tourism Management

Year:

2007

Language:

english

File:

PDF, 119 KB

english, 2007

19

Consumer Acceptance of Server Recommendations

Borchgrevink, Carl P., Susskind, Alex M.

Journal:

International Journal of Hospitality & Tourism Administration

Year:

2006

Language:

english

File:

PDF, 861 KB

english, 2006

20

An Evaluation of Guests’ Preferred Incentives to Shift Time-variable Demand in Restaurants

Susskind, Alex M., Reynolds, Dennis, Tsuchiya, Eriko

Journal:

The Cornell Hotel and Restaurant Administration Quarterly

Year:

2004

Language:

english

File:

PDF, 442 KB

english, 2004

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